Frequently Asked Questions

Can I have more than one weekly entry?

Yes, you can have up to 20 entries per each weekly draw.

Each £1 entry buys you one “chance” of winning in our lottery.

Do I choose my own lottery number to play with?

Every entry into the draw is automatically allocated a unique lottery number. The odds of winning are fair and equal for every number. Once a number is allocated to a player it cannot be allocated again to another player.

Why is the price £4.34 per month when paying Direct Debit?

The monthly cost breakdown of £4.34 for playing the lottery is based on paying £1 per week over a 52 week year.

Direct Debits are only collected once a month, and sometimes there will be five weeks in a month and so the additional 34p required is to build up enough credit to cover the fifth week on these five-week months.

Are my entries eligible for Gift Aid?

Unfortunately, as with any charity fundraising lottery, entries are not eligible for Gift Aid. We can, however, claim Gift Aid on donations.

To make a donation directly to St Raphael's Hospice, please click here.

How can I check and see if I've won?

All winning members will be forwarded their prizes automatically by post each week directly following the draw.

You can also click here to check the results page on our website.

How do I claim my prize?

When you enter our lottery we ask for your address so that we can send you your prize if you win. Prizes are sent out automatically after every draw, so there is no need to make a claim.

How can I cancel my lottery membership?

You can cancel your membership in writing by sending a letter to:

St Raphael’s HospiceFundraising DepartmentLondon RoadNorth CheamSutton SM3 9DX

or by telephoning the lottery helpline on 020 8254 2450.

Is the lottery legal?

Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information please see our Rules page.

What is the minimum age requirement to enter

You must be over the age of 16 to enter the lottery.

How are the lottery proceeds used?

St Raphael’s receives a minimum of 57% of all proceeds from the lottery, which is spent on our good cause work. 19% of proceeds go on prizes and 24% on expenses*.

* Data correct as of January 2022.

What are the odds of winning a prize?

There is a 1 in 437 chance of winning a prize in the St Raphael's lottery every week*.

* Data correct as of January 2022.

I need some advice on the effects of gambling, can you help?

To speak to someone about a gambling problem contact the Gamble Aware confidential helpline on 0808 8020 133 or visit their website www.begambleaware.org for further information.

Who can I contact if I have any further questions?

For any other queries please contact us using our online form. Alternatively, you can contact us using the details below: 

St Raphael’s HospiceFundraising DepartmentLondon RoadNorth CheamSutton SM3 9DX

Tel: 020 8254 2450 or email: lottery@straphaels.org.uk

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